Terms and Conditions

Please read these terms carefully before using our services

Important Notice

Schenigo Travels is an independent travel agency & tourist visa assistance consultancy provider. We are not affiliated with any embassy, consulate, or government authority. We do not issue visas and do not provide immigration or legal advice. All visa decisions are made solely by the relevant embassies or consulates.

Effective Date: November 2025

Company Name: SCHENIGO TRAVEL LTD

Company Number: 16836194

Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Trading Address: 14 Combe Road, Tilehurst, Reading, Berkshire, RG30 4NE, United Kingdom

Email: info@schenigotravels.co.uk

Phone: 0203 488 6866

1. Introduction

Welcome to Schenigo Travels Ltd ("we", "our", "us"). By accessing our website or using any of our services, you agree to comply with and be bound by the following Terms & Conditions.
If you do not agree with these terms, you should not use our website or services.

2. Our Services

Schenigo Travels Ltd operates as an independent travel consultancy and travel service provider offering assistance with travel planning and tourism services.
Our services may include:

  • flight booking assistance
  • hotel and accommodation booking
  • holiday packages
  • travel itinerary planning
  • trip planning consultancy
  • travel insurance facilitation
  • tourist visa consultancy and documentation guidance
  • general travel advice and customer support

Schenigo Travels Ltd is not an airline, hotel operator, or government authority. We act as a consultant and booking facilitator. All third-party travel services are subject to the terms and conditions of the respective airlines, hotels, insurance providers, and travel suppliers.

3. Use of the Website

Users must not:

  • misuse or attempt to damage the website
  • attempt unauthorized access to systems or data
  • copy, scrape, or reproduce website content without permission

Any misuse of this website may result in legal action.

4. Bookings and Payments

All prices are quoted in GBP (£) unless otherwise stated.
Payments must be made through approved payment methods provided by Schenigo Travels Ltd.
A service, booking, or consultation is considered confirmed only after payment has been received and a confirmation or invoice has been issued.
Clients must review all booking details carefully before confirming payment.

5. Non-Refundable Services

Unless explicitly stated otherwise in a written invoice or agreement,all services provided by Schenigo Travels Ltd are strictly:

  • non-refundable
  • non-changeable
  • non-transferable
  • non-transferable
  • non-adjustable

This applies to all services including but not limited to:

  • flight bookings
  • hotel reservations
  • holiday packages
  • travel insurance services
  • document preparation services
  • travel planning and itinerary services

Any exceptions must be clearly stated in writing on the issued invoice.


Third-party travel services may also have their own cancellation policies, which the client must accept before booking.

6. Visa Consultancy Services

Schenigo Travels Ltd provides ourist visa consultancy and documentation guidance services only.
Our services may include:

  • guidance on visa application requirements
  • document preparation support
  • application form review
  • travel itinerary preparation

However:

  • we do not issue visas
  • we do not influence embassy decisions
  • we cannot guarantee visa approval

All visa approvals or refusals are determined solely by the relevant embassies or immigration authorities.

7. Client Responsibilities

Clients are responsible for providing accurate and truthful information when requesting services.
Clients must also:

  • verify travel requirements
  • ensure passport validity
  • confirm visa requirements
  • review travel restrictions

Passengers are strongly advised to visit the official government or immigration websites of the respective destination country before travelling to confirm required documentation, entry procedures, and travel regulations.
Schenigo Travels Ltd shall not be responsible for travel disruptions caused by incorrect or incomplete documentation.

8. Travel Insurance

Travel insurance may be arranged as part of travel packages or visa consultancy requirements.
However, Schenigo Travels Ltd isnot an insurance provider. Insurance coverage is subject to the terms and conditions of the respective insurance company.
Clients are encouraged to review insurance policies carefully before purchase.

9. Third-Party Links

Our website may contain links to third-party websites.
Schenigo Travels Ltd is not responsible for the privacy practices or content of external websites. Users should review the privacy policies of any external sites they visit.

9. Third-Party Services

Schenigo Travels Ltd works with third-party providers including airlines, hotels, travel suppliers, and visa application centres.
We are not responsible for:

  • flight delays or cancellations
  • hotel service issues
  • supplier operational issues
  • visa processing delays

All third-party services remain subject to the provider’s own terms and policies.

10. Limitation of Liability

Schenigo Travels Ltd shall not be liable for any indirect, incidental, or consequential losses arising from the use of our services.
This includes losses caused by:

  • airline delays or cancellations
  • visa refusals
  • hotel service issues
  • third-party supplier failures
  • travel disruptions

Our maximum liability is limited to the amount paid by the client for the specific service.

11. Intellectual Property

All website content including text, logos, designs, and materials are the intellectual property of Schenigo Travels Ltd.
Unauthorized copying, distribution, or reproduction is strictly prohibited.

12. Changes to Terms

Schenigo Travels Ltd reserves the right to update or modify these Terms & Conditions at any time. The latest version will always be available on this page with the updated Effective Date.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these terms shall fall under the jurisdiction ofthe courts of England and Wales.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

📍 SCHENIGO TRAVEL LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

📞 0203 488 6866

📧 info@schenigotravels.co.uk